Privacy Policy
- Introduction
Golf Travel Australia Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in an open and transparent manner.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
- What Personal Information We Collect
We may collect personal information including, but not limited to:
- Name, address, email address, and phone number
- Date of birth and passport details (for travel bookings)
- Emergency contact details
- Payment and transaction information
- Medical or dietary information (where required for travel or golf schools)
- Booking and purchase history
- Website usage data (IP address, browser type, cookies)
- Photos, reviews, or testimonials you provide
- How We Collect Personal Information
We collect personal information when you:
- Make a booking or purchase through our website
- Contact us by phone, email, or online forms
- Subscribe to our mailing list
- Participate in golf tours, golf schools, or coaching programs
- Submit reviews, photos, or testimonials
- Use or browse our website
- Why We Collect Personal Information
We collect and use your personal information to:
- Process bookings, purchases, and payments
- Arrange travel, accommodation, golf courses, and coaching services
- Communicate with you about bookings, orders, and enquiries
- Provide customer support
- Meet legal and regulatory requirements
- Improve our products, services, and website
- Send marketing communications (where permitted by law)
- Disclosure of Personal Information
We may disclose your personal information to:
- Travel and service suppliers (e.g. airlines, hotels, golf courses, coaches)
- Payment processors and financial institutions
- IT service providers and website hosting services
- Marketing and communications providers
- Government authorities where required by law
We take reasonable steps to ensure that third parties handle your personal information securely and in accordance with privacy laws.
- Overseas Disclosure
Some of our Suppliers and service providers may be located overseas. Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled in a manner consistent with Australian privacy laws.
- Direct Marketing
We may use your personal information to send you marketing communications about our products and services.
You may opt out of marketing communications at any time by:
- Using the unsubscribe link in our emails, or
- Contacting us directly
- Cookies & Website Analytics
Our website uses cookies and similar technologies to:
- Improve website functionality
- Analyse website traffic
- Enhance user experience
You can disable cookies via your browser settings, however some website features may not function correctly.
- Storage & Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Personal information is stored securely in electronic and/or physical form and retained only for as long as necessary.
- Access & Correction
You may request access to, or correction of, your personal information by contacting us.
We will respond within a reasonable timeframe and may require verification of your identity.
- Complaints
If you believe we have breached your privacy, you may lodge a complaint by contacting us directly.
We will investigate and respond to your complaint promptly. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
- Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
- Changes to This Policy
We may update this Privacy Policy from time to time. The updated policy will be published on our website and will take effect immediately upon publication.
- Contact Us
For privacy enquiries, access requests, or complaints, please contact:
Golf Travel Australia Pty Ltd
Email: info@golftravelaus.com.au