Returns Policy
- Scope
This policy applies to all physical products purchased from Golf Travel Australia, whether purchased online or in-store (if applicable).
- Your Rights Under Australian Consumer Law
Under the Australian Consumer Law (ACL), you are entitled to a repair, replacement, or refund if a product has a major failure or does not meet consumer guarantees.
Nothing in this policy limits or excludes your rights under the Australian Consumer Law.
- Change of Mind & Non-Fault Returns
Change of mind returns may be accepted at our discretion within 7 days of receipt. Items must be unused, in original condition, and returned with all original packaging.
Certain items may be excluded from change of mind returns where permitted by law, including clearance items or items marked as non-returnable at the time of purchase.
- Faulty or Damaged Products
If your product is faulty, damaged, or not as described, please contact us as soon as possible with your order details and supporting images.
- Return Process
Email info@golftravelaus.com.au with your order number and reason for return.
Proof of purchase may be required to assess return requests.
Do not send items back without approval.
- Return Shipping & Costs
We cover return shipping for faulty or incorrect items. Customers are responsible for shipping costs for change of mind returns.
- Refunds
Approved refunds will be processed to the original payment method within 7–14 business days after the returned item is received and assessed.
- Exchanges
Exchanges are subject to stock availability and price differences.
- Warranty Information
Some products may include manufacturer warranties, which operate separately from your rights under the Australian Consumer Law.
- Contact Us
Email: info@golftravelaus.com.au